Reservation payment
A reservation is confirmed with payment of 100% of the total stay. We do not require a security deposit.
Cancellations
The amount paid is non-refundable.
Rescheduling dates
- More than 30 days before arrival: we can move your dates at no additional cost, subject to availability. The full amount paid is applied to the new dates.
- Less than 30 days before arrival: we review the request case by case based on availability.
For long stays and recurring corporate reservations we can agree on specific written terms before the first booking.
Force majeure
In the event of force majeure (prolonged airport closures, declared health emergencies, natural disasters preventing travel), we evaluate case by case to offer alternatives (credit for a future stay or partial refund).
Damage charges
In case of damage to the property beyond normal wear and tear, Casa Pitic will document the damage with photographs and present the corresponding charge in writing and itemized. The same applies to the cost of deep cleaning if tobacco smoke is detected indoors.
No-show policy
If you fail to arrive on the check-in date without prior notice, the entire reservation is considered consumed with no right to refund.
Contact
To start any cancellation or modification:
- WhatsApp: +52 662 600 3838
- Email: hola@casapitic.mx
Last updated: April 26, 2026