Frequently asked questions.
Grouped by category. Tap a category to open it, or expand all at once.
09Stay
Stay
How does check-in work?
Check-in from 3:00 PM. We coordinate the exact time via WhatsApp and hand over the keys in person on arrival.
Can I arrive late?
Yes, as long as you let us know in advance. Because keys are handed over in person, we need to coordinate your arrival time via WhatsApp before you travel.
Is there WiFi?
Yes — high-speed internet included in each unit, suitable for video calls and remote work.
Is there cleaning service during the stay?
The unit is delivered clean at the start of the stay. For long stays we can coordinate mid-stay cleaning and linen changes at extra cost; ask us based on your schedule.
Can I request late check-out?
Check-out is at 11:00 AM. Late check-out is subject to availability; please confirm the day before via WhatsApp.
Is smoking allowed?
No smoking indoors. If smoke is detected inside, the cost of the required deep cleaning will be billed. Smoking is allowed in outdoor areas.
Do you accept pets?
We don't accept pets at this time.
Can I host additional guests?
Each unit accommodates up to 4 guests. Day visits are welcome; overnight guests require approval.
What is included in the stay?
Utilities, WiFi, linens and towels, amenities, coffee, salt, and basic cooking oil.
05Payment & invoicing
Payment & invoicing
Do you accept international credit cards?
We accept domestic and international bank transfers. Other payment methods can be agreed in advance via WhatsApp.
Do you issue CFDI tax invoices?
Yes. We issue CFDI tax invoices under our own RFC, addressed to your company's RFC. Request it at booking with your complete tax details.
Do you require a security deposit?
No. We do not require a security deposit. Payment is 100 % of the total stay at the time the reservation is confirmed.
What is the cancellation policy?
Payment is 100 % upfront and non-refundable. With more than 30 days' notice we can reschedule your dates at no cost, subject to availability. See the Cancellation Policy for full details.
What happens if I need to cancel?
The amount paid is non-refundable. The alternative is rescheduling: with more than 30 days' notice we move your dates at no cost, subject to availability. With less than 30 days we review case by case.
04Long-term stays
Long-term stays
Is there a monthly discount?
Yes. Monthly rates are meaningfully lower than per-night rate × 30. Stays of 14, 30 or more nights qualify for preferred rates.
What is the minimum stay?
No rigid minimum, but we prioritize 14+ night stays. Shorter stays are available at a higher per-night rate.
Can I extend my stay?
Yes, subject to availability. Let us know as early as possible — executives on assignment frequently extend 1-2 weeks.
Do you offer corporate rates?
Yes. For companies with recurring relocations we offer framework rates with monthly CFDI invoicing. Contact us via WhatsApp.
04Logistics
Logistics
Is there parking?
Yes — a roofed carport on the property at no extra cost.
How far is Ford HSAP?
Casa Pitic is 9.7 km from Ford HSAP, 15-20 minutes by car in normal traffic.
Is the area safe?
Colonia Pitic is an established residential neighborhood in Hermosillo, with quiet streets and permanent resident neighbors.
How much to get here from the airport (HMO)?
The airport is about 15-20 minutes away by car. Options are an authorized taxi, Uber/Didi, or a rental car at the terminal; fares vary by time and demand, so we recommend checking them at the moment of travel.